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	<title>Comments on: Lessons in Community Relations from Within the Lab</title>
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	<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/</link>
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		<title>By: Dusan</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-993</link>
		<dc:creator>Dusan</dc:creator>
		<pubDate>Wed, 04 Jun 2008 01:22:03 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-993</guid>
		<description>I agree Ky....and while Grace does a persuasive job talking about coding culture, I actually think if the overall culture of the Lab was a little more sensitive to the community I would have seen this as a sad, stressy moment for some poor coder rather than a marker of a deeper corporate tone.

My original post was never about the chip set discussion. It was about tone, community relations, and pointed out the sarcasm, mocking, and arrogance. Sure, these are all common in coder culture, but as other more &quot;code-y&quot; people have pointed out, it goes hand in hand with a wider disenchantment with their approach to community building, whether on SLDev or elsewhere.

While Grace is right - coders can be cowboys, and it&#039;s admirable of her to point that out, the more I&#039;ve thought about it and read the commentary (especially over on the forums) the more I think that her initial call of &quot;bullshit&quot; should be reconsidered.
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		<content:encoded><![CDATA[<p>I agree Ky&#8230;.and while Grace does a persuasive job talking about coding culture, I actually think if the overall culture of the Lab was a little more sensitive to the community I would have seen this as a sad, stressy moment for some poor coder rather than a marker of a deeper corporate tone.</p>
<p>My original post was never about the chip set discussion. It was about tone, community relations, and pointed out the sarcasm, mocking, and arrogance. Sure, these are all common in coder culture, but as other more &#8220;code-y&#8221; people have pointed out, it goes hand in hand with a wider disenchantment with their approach to community building, whether on SLDev or elsewhere.</p>
<p>While Grace is right &#8211; coders can be cowboys, and it&#8217;s admirable of her to point that out, the more I&#8217;ve thought about it and read the commentary (especially over on the forums) the more I think that her initial call of &#8220;bullshit&#8221; should be reconsidered.</p>
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		<title>By: Ky Aska</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-985</link>
		<dc:creator>Ky Aska</dc:creator>
		<pubDate>Tue, 03 Jun 2008 22:19:19 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-985</guid>
		<description>Really, the relevant issue is the tone. I don&#039;t think anyone would argue with the technical aspect of what was said. By the time rendered shadows are ready for prime-time, even *I&#039;ll* be on something newer than the 5500 FX I&#039;m on now, and, let&#039;s face it: do you really want your older card to be doing MORE work and being SLOWER? Second Life is slow enough as-is, usually. It&#039;s the tone with which it was said.</description>
		<content:encoded><![CDATA[<p>Really, the relevant issue is the tone. I don&#8217;t think anyone would argue with the technical aspect of what was said. By the time rendered shadows are ready for prime-time, even *I&#8217;ll* be on something newer than the 5500 FX I&#8217;m on now, and, let&#8217;s face it: do you really want your older card to be doing MORE work and being SLOWER? Second Life is slow enough as-is, usually. It&#8217;s the tone with which it was said.</p>
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		<title>By: Nicholaz viewers &#171; Detachable Penis</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-979</link>
		<dc:creator>Nicholaz viewers &#171; Detachable Penis</dc:creator>
		<pubDate>Tue, 03 Jun 2008 14:47:05 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-979</guid>
		<description>[...] the Lindens in their infinite wisdom are not going to apologize for it, and they&#8217;re not going to pander to people who think a 3 [...]</description>
		<content:encoded><![CDATA[<p>[...] the Lindens in their infinite wisdom are not going to apologize for it, and they&#8217;re not going to pander to people who think a 3 [...]</p>
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		<title>By: Nicholaz Beresford</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-935</link>
		<dc:creator>Nicholaz Beresford</dc:creator>
		<pubDate>Sun, 01 Jun 2008 10:38:35 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-935</guid>
		<description>The guy is of course right to do an experimental feature for hardware that is easiest to support it.  But what crossed people is that he makes gives the impression that hardware which most people consider up to date (not razor cutting edge though) is hopelessly backwards (my own machine would fall into this category and calling a graphics card, which had cost me $150 just a year ago &quot;obsolete&quot; isn&#039;t going to make him friends).

The other thing is, as I&#039;ve pointed out in my blog, is that from past experience, people extrapolate what happens from the point when somewhere in LL someone comes up with a new &quot;this is something we&#039;re working on&quot; thing.

With a different company (one with a different track record of how to implement innovations) and a different attitude (even his very first announcement and call for feedback came with some preemptive &quot;get to grips&quot; comments) an announcement like this would have had the guy covered in rose petals.  

With LL however, there is a reason that people are quick to draw torches and pitchforks ... even if it&#039;s just bad communication and a bad-day, the communication quirks have quite a history with the Lab.</description>
		<content:encoded><![CDATA[<p>The guy is of course right to do an experimental feature for hardware that is easiest to support it.  But what crossed people is that he makes gives the impression that hardware which most people consider up to date (not razor cutting edge though) is hopelessly backwards (my own machine would fall into this category and calling a graphics card, which had cost me $150 just a year ago &#8220;obsolete&#8221; isn&#8217;t going to make him friends).</p>
<p>The other thing is, as I&#8217;ve pointed out in my blog, is that from past experience, people extrapolate what happens from the point when somewhere in LL someone comes up with a new &#8220;this is something we&#8217;re working on&#8221; thing.</p>
<p>With a different company (one with a different track record of how to implement innovations) and a different attitude (even his very first announcement and call for feedback came with some preemptive &#8220;get to grips&#8221; comments) an announcement like this would have had the guy covered in rose petals.  </p>
<p>With LL however, there is a reason that people are quick to draw torches and pitchforks &#8230; even if it&#8217;s just bad communication and a bad-day, the communication quirks have quite a history with the Lab.</p>
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		<title>By: Dusan</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-922</link>
		<dc:creator>Dusan</dc:creator>
		<pubDate>Sat, 31 May 2008 18:54:23 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-922</guid>
		<description>Side note: Nicholaz comments &lt;a href=&quot;http://nicholaz-beresford.blogspot.com/2008/05/what-it-means-when-they-say-optional.html&quot; rel=&quot;nofollow&quot;&gt;about this&lt;/a&gt; as well, with a link to the perspectives of &lt;a href=&quot;http://forums.secondlife.com/showthread.php?t=261491&quot; rel=&quot;nofollow&quot;&gt;others&lt;/a&gt; on the SL forums. A combination of anxiety over minimum specs, misunderstanding of where the project was in the development path, and folks who just didn&#039;t understand that the Linden I pointed to in the first place was stressed out.

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		<content:encoded><![CDATA[<p>Side note: Nicholaz comments <a href="http://nicholaz-beresford.blogspot.com/2008/05/what-it-means-when-they-say-optional.html" rel="nofollow">about this</a> as well, with a link to the perspectives of <a href="http://forums.secondlife.com/showthread.php?t=261491" rel="nofollow">others</a> on the SL forums. A combination of anxiety over minimum specs, misunderstanding of where the project was in the development path, and folks who just didn&#8217;t understand that the Linden I pointed to in the first place was stressed out.</p>
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		<title>By: Dusan</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-921</link>
		<dc:creator>Dusan</dc:creator>
		<pubDate>Sat, 31 May 2008 18:24:43 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-921</guid>
		<description>Then I&#039;m glad we got the dialog going Grace and Shin, although sure, I&#039;ll concede that I had the bad manners to take something which really wasn&#039;t ever intended for the context in which I slammed it.

So, certainly - innovate from within, push the limits, and push the minimum spec needed to &#039;enjoy the grid&#039; while you&#039;re at it  - Blue Mars is doing it, SL should prep for it, and I&#039;ve been dreaming of rendered shadows and ambient occlusion from day one. I retract this as an example of community relations. 

It really makes me stop and wonder, however, whether I should stop contributing &quot;mantras&quot; to this wider debate - far wiser minds than mine have obviously thought long and hard about it. I certainly appreciate the insight into management theory as well, Grace, and I think you&#039;ve got something there about giving space to the team to push the limits.

Linden has done quite well with its approach, philosophy, attitude, coding gurus, and continues to be sustained by the thoughtful insight of the long time residents. So apologies because I really feel like I hit some sort of sore spot - and again, retract this as any sort of indication of Linden&#039;s overall attitude, culture, or as a small signature of hubris - as you so rightly point out, this is what&#039;s needed - innovation, pushing limits, pushing back and pushing the envelope.

I&#039;ll try in the future to contribute more than a few mantras, really this blog is just random observations and feelings, but I should try to show respect for the coders and management style that&#039;s brought us so far.

I appreciate your patience Grace and Shin, sometimes we need to stumble around a little looking for the root of our frustrations and often find them misplaced.</description>
		<content:encoded><![CDATA[<p>Then I&#8217;m glad we got the dialog going Grace and Shin, although sure, I&#8217;ll concede that I had the bad manners to take something which really wasn&#8217;t ever intended for the context in which I slammed it.</p>
<p>So, certainly &#8211; innovate from within, push the limits, and push the minimum spec needed to &#8216;enjoy the grid&#8217; while you&#8217;re at it  &#8211; Blue Mars is doing it, SL should prep for it, and I&#8217;ve been dreaming of rendered shadows and ambient occlusion from day one. I retract this as an example of community relations. </p>
<p>It really makes me stop and wonder, however, whether I should stop contributing &#8220;mantras&#8221; to this wider debate &#8211; far wiser minds than mine have obviously thought long and hard about it. I certainly appreciate the insight into management theory as well, Grace, and I think you&#8217;ve got something there about giving space to the team to push the limits.</p>
<p>Linden has done quite well with its approach, philosophy, attitude, coding gurus, and continues to be sustained by the thoughtful insight of the long time residents. So apologies because I really feel like I hit some sort of sore spot &#8211; and again, retract this as any sort of indication of Linden&#8217;s overall attitude, culture, or as a small signature of hubris &#8211; as you so rightly point out, this is what&#8217;s needed &#8211; innovation, pushing limits, pushing back and pushing the envelope.</p>
<p>I&#8217;ll try in the future to contribute more than a few mantras, really this blog is just random observations and feelings, but I should try to show respect for the coders and management style that&#8217;s brought us so far.</p>
<p>I appreciate your patience Grace and Shin, sometimes we need to stumble around a little looking for the root of our frustrations and often find them misplaced.</p>
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		<title>By: Ordinal Malaprop</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-920</link>
		<dc:creator>Ordinal Malaprop</dc:creator>
		<pubDate>Sat, 31 May 2008 18:12:54 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-920</guid>
		<description>I think that it _is_ community relations, just within the dev and technical community - and while that community is quite robust and used to a bit of joshing and rough-and-tumble in this way, that particular statement made many people very cross.

I would rather people didn&#039;t feel restricted when saying things in this sort of arena, honest communication saving a lot of time in development, but one always has to mind oneself a _bit_, just out of politeness. (And If it _wasn&#039;t_ the result of frustration, or a sudden sarcastic whim, and does actually reflect opinion, then that is quite a serious issue.)</description>
		<content:encoded><![CDATA[<p>I think that it _is_ community relations, just within the dev and technical community &#8211; and while that community is quite robust and used to a bit of joshing and rough-and-tumble in this way, that particular statement made many people very cross.</p>
<p>I would rather people didn&#8217;t feel restricted when saying things in this sort of arena, honest communication saving a lot of time in development, but one always has to mind oneself a _bit_, just out of politeness. (And If it _wasn&#8217;t_ the result of frustration, or a sudden sarcastic whim, and does actually reflect opinion, then that is quite a serious issue.)</p>
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		<title>By: Grace McDunnough</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-919</link>
		<dc:creator>Grace McDunnough</dc:creator>
		<pubDate>Sat, 31 May 2008 18:03:31 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-919</guid>
		<description>&quot;…but this isn’t exclusive to that list lately &quot;

You post excerpts are exclusively from that list, although your points may have been otherwise, I didn&#039;t see any examples of such.  Mentors are volunteers not Lindens; they represent or speak for Linden Lab. As for other things, you&#039;d have to be more clear on that point for me to understand. ;-)


“You move the platform ahead because you have a coherent vision to which the code is subservient.”

In practical terms, if you don&#039;t allow your technical team to have forward thinking space and freedom, call it &quot;vision&quot;, then they get complacent and stale.  

So yes, please have some product management vision and a means by which to execute against that, but don&#039;t expect to be ahead of the game if all you have to execute are code monkeys clattering away in the background waiting for the next work order.  

It&#039;s about balance; all product vision with no technical forward thinking lends itself to being dangerously ignorant and behind in the marketplace.  

We should probably ask - &quot;What percentage of development hours are going against innovation versus sustainment?&quot; That might be a more meaningful conversation rather than exchanging mantras.</description>
		<content:encoded><![CDATA[<p>&#8220;…but this isn’t exclusive to that list lately &#8221;</p>
<p>You post excerpts are exclusively from that list, although your points may have been otherwise, I didn&#8217;t see any examples of such.  Mentors are volunteers not Lindens; they represent or speak for Linden Lab. As for other things, you&#8217;d have to be more clear on that point for me to understand. <img src='http://dusanwriter.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>“You move the platform ahead because you have a coherent vision to which the code is subservient.”</p>
<p>In practical terms, if you don&#8217;t allow your technical team to have forward thinking space and freedom, call it &#8220;vision&#8221;, then they get complacent and stale.  </p>
<p>So yes, please have some product management vision and a means by which to execute against that, but don&#8217;t expect to be ahead of the game if all you have to execute are code monkeys clattering away in the background waiting for the next work order.  </p>
<p>It&#8217;s about balance; all product vision with no technical forward thinking lends itself to being dangerously ignorant and behind in the marketplace.  </p>
<p>We should probably ask &#8211; &#8220;What percentage of development hours are going against innovation versus sustainment?&#8221; That might be a more meaningful conversation rather than exchanging mantras.</p>
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		<title>By: Shin</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-918</link>
		<dc:creator>Shin</dc:creator>
		<pubDate>Sat, 31 May 2008 17:35:30 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-918</guid>
		<description>I hate to agree with Lindens on anything..but I think Grace called this right.  I may agree with you that they should be working on stability issues rather than shadows..but..if they have a guy working on shadows..he should be doing it for current or future cards...not 3 gen old cards.  I&#039;m on a 7 series myself, so would not get the benefit...but I&#039;ve gone up 3 generations of card since I&#039;ve been inworld over the last 2 years to try (not always sucessfully) to get better performance...and will quite possibly be on an 8 series by the time this is implemented anyway...and even if I&#039;m not...so what?  I won&#039;t see shadows.  I&#039;ve spent my whole gaming life chasing the latest game graphically...never getting closer than &quot;just about enough card&quot; for maybe 2 or 3 months.  I&#039;ve been chasing SL since I logged on.  Doesn&#039;t stop me from coming in..just makes me drool at the ad&#039;s for the next gen card..^_^.

Now..you want to talk hubris...I think your column on the child avi SL5B builds points that out much better...^_^.  They could have just accepted the builds (in PG regions), and made the content decisions based up the normal PG rules.  That way they would not have felt they had to exclude any SL group.  As for the dev above..he should be programming for the 10,000 series...^_^</description>
		<content:encoded><![CDATA[<p>I hate to agree with Lindens on anything..but I think Grace called this right.  I may agree with you that they should be working on stability issues rather than shadows..but..if they have a guy working on shadows..he should be doing it for current or future cards&#8230;not 3 gen old cards.  I&#8217;m on a 7 series myself, so would not get the benefit&#8230;but I&#8217;ve gone up 3 generations of card since I&#8217;ve been inworld over the last 2 years to try (not always sucessfully) to get better performance&#8230;and will quite possibly be on an 8 series by the time this is implemented anyway&#8230;and even if I&#8217;m not&#8230;so what?  I won&#8217;t see shadows.  I&#8217;ve spent my whole gaming life chasing the latest game graphically&#8230;never getting closer than &#8220;just about enough card&#8221; for maybe 2 or 3 months.  I&#8217;ve been chasing SL since I logged on.  Doesn&#8217;t stop me from coming in..just makes me drool at the ad&#8217;s for the next gen card..^_^.</p>
<p>Now..you want to talk hubris&#8230;I think your column on the child avi SL5B builds points that out much better&#8230;^_^.  They could have just accepted the builds (in PG regions), and made the content decisions based up the normal PG rules.  That way they would not have felt they had to exclude any SL group.  As for the dev above..he should be programming for the 10,000 series&#8230;^_^</p>
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		<title>By: Eris</title>
		<link>http://dusanwriter.com/index.php/2008/05/29/lessons-in-community-relations-from-within-the-lab/comment-page-1/#comment-913</link>
		<dc:creator>Eris</dc:creator>
		<pubDate>Sat, 31 May 2008 12:37:47 +0000</pubDate>
		<guid isPermaLink="false">http://dusanwriter.com/?p=535#comment-913</guid>
		<description>&quot;You move the platform ahead because you have a coherent vision to which the code is subservient.&quot;

AMEN!!</description>
		<content:encoded><![CDATA[<p>&#8220;You move the platform ahead because you have a coherent vision to which the code is subservient.&#8221;</p>
<p>AMEN!!</p>
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